Read about coming to understand those who are different from you in “The Blessings of Diversity,” Ensign, July 2019.
Improve your relationships by improving your listening skills. Read “Five Things Good Listeners Do,” Liahona, June 2018.
Becoming more empathetic can make you a better friend. Learn how in “Developing the Empathy to Minister,” Liahona, Feb. 2019.
To learn more about counseling together, read “Ministering Principles: Counsel about Their Needs,” Liahona, Sept. 2018.
Steven Covey quote: "Seek first to understand, then to be understood. “If you’re like most people, you probably seek first to be understood; you want to get your point across. And in doing so, you may ignore the other person completely, pretend that you’re listening, selectively hear only certain parts of the conversation or attentively focus on only the words being said, but miss the meaning entirely. So why does this happen? Because most people listen with the intent to reply, not understand. You listen to yourself as you prepare in your mind what you are going to say, the questions you are going to ask, etc. You filter everything you hear through your life experiences, your frame of reference. You check what you hear against your autobiography and see how it measures up. And consequently, you decide prematurely what the other person means before he/she finishes communicating.
The capacity to become a good listener lies within all of us. Listening is an attribute that gets suppressed, however, when we hear a person’s problem and immediately go into fix-it mode.
We are quick to offer advice and solutions, missing the change to fully minister by listening and striving to understand. I believe strongly that effective listening is one of the most desirable Christlike attributes, something we all can learn, and is often the very best thing we can do to help another person.”
If you'd like to share the video "It's Not About the Nail" here is the link.
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